Privacy Policy for CasaCity Ltd

CasaCity Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://www.casacity.co.uk/) or use our services.

- Personal Identification Information: Name, email address, phone number, and postal address.
- Technical Data: IP address, browser type, operating system, and platform.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Preferences in receiving marketing from us and your communication preferences.

- To provide and maintain our services
- To notify you about changes to our services
- To allow you to participate in interactive features of our services
- To provide customer support
- To gather analysis or valuable information to improve our services
- To monitor the usage of our services
- To detect, prevent, and address technical issues
- To provide you with news, special offers, and general information about other goods, services, and events unless you have opted not to receive such information

- Consent: Where you have given us clear consent to process your personal data.
- Contract: Where our use of your personal data is necessary for a contract you are a party to.
- Legal Obligation: Where we need to comply with a legal or regulatory obligation.
- Legitimate Interests: Where it is necessary for our legitimate interests or those of a third party.

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

We do not share your personal data with third parties except as necessary to provide our services, comply with the law, protect our rights, or with your consent. CasaCity Ltd may share your personal information with our affiliates, such as Rothmore Property, for the purpose of contacting you regarding relevant services, promotions, or offers.

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Depending on your location, you may have the following rights regarding your personal data:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability

Our website may contain links to other websites. This Privacy Policy applies only to our website. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will comply with data protection law. This says that the personal information we hold about you must be:
- Used lawfully, fairly, and in a transparent way.
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only as long as necessary for the purposes we have told you about.
- Kept securely.

We typically collect personal information about our service users through:
- Directly over the telephone and in face-to-face meetings. We may monitor and/or record phone calls for quality assurance and customer satisfaction purposes.
- Email correspondence. When you receive emails from us, we gather specific metrics and statistics, such as whether you opened the email, clicked on particular images or elements, or if your computer or mobile device supports HTML-based email.
- Property portals we use – including but not limited to, AirBnB, Guesty, Rightmove and Google.
- We may collect additional personal information about you in the course of your relationship with us.

We may use your personal information for direct marketing, for example, to send promotional emails and text messages about new property opportunities, special offers, or other information we think you may find useful or interesting using the email address and telephone number you have provided. You can opt out of receiving such communications at any time by following the opt-out links or contacting us directly.

We may share your data with third-party service providers, who are required to take appropriate security measures to protect your personal information. We do not allow third-party service providers to use your personal data for their own purposes.

We have put in place technical and organisational measures to protect your information. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

You have rights in connection with your personal information, such as:
- The right to access your personal information.
- The right to correct inaccurate information.
- The right to erasure.
- The right to restrict processing.
- The right to object to processing.
- The right to data portability.

If you have any questions about this policy or how we handle your personal information, please contact us at enquiries@casacity.co.uk

If you have any questions about this Privacy Policy, please contact us at:
- Address: 53 Portland St, Manchester M1 3LD
- Email: enquiries@casacity.co.uk
- Phone: 0161 884 4652